Understand the work before choosing the tool.
Enterprise technology solutions
Mason Kerns-Harper
Information Systems AnalystIntegration EngineerTechnical Project Manager
I enjoy finding where work gets stuck, understanding why, and building practical systems, integrations, and automations that make the day-to-day easier.
5+
Years experience100+
Workflow automationsWindows 10 → 11
Enterprise migration300+
End users supportedMultiple
County divisions supportedDelivered
Business systems & integrationsAbout
I make complex work simpler through thoughtful systems.
My background spans government IT, systems administration, business analysis, automation, APIs, enterprise applications, and technical project coordination. That range has taught me to look beyond the tool and understand the people, process, and constraints around it.
I'm naturally curious and happiest when I'm learning a new system, asking better questions, or untangling a process that has become harder than it needs to be. The goal is always practical: make the work clearer and give people a solution they can trust.
Ask questions until the real source of friction is clear.
Build systems people can use, support, and improve.
Leave behind clear decisions, useful documentation, and fewer surprises.
Perspective
Good technology starts with understanding the work.
My experience includes enterprise migrations, internal web applications, workflow automation, systems integrations, backup infrastructure, and user support. Each project called for more than technical execution; it required listening, planning, coordination, and a clear view of the people affected.
That's the work I enjoy most: finding the friction, bringing the right people into the conversation, and shaping a solution that still works after launch.
Professional projects
A closer look at the work behind the technology.
Each project covers the need behind the work, my role, the decisions involved, and what changed as a result.
01
Endpoint modernization
Windows 10 → Windows 11 Migration
Led migration coordination across readiness, deployment planning, stakeholder communication, application validation, issue management, and post-cutover support.
02Enterprise applications
CRM Systems Design & Development
Designed and built complete CRM systems for real estate and mortgage businesses using Salesforce and GoHighLevel.
03Operational tools
Internal Web Applications
Built internal applications that replaced manual tracking, email-based requests, and spreadsheet-heavy workflows with clearer digital tools.
04Operational efficiency
Workflow Automation
Designed automations that reduce repetitive manual steps, improve handoffs, and help teams spend less time chasing routine process work.
05Systems integration
API Integrations
Connected business systems through APIs and webhooks to reduce duplicate entry, improve data consistency, and accelerate cross-system workflows.
06Business continuity
Veeam Backup & Air-Gapped Tape Library
Supported backup infrastructure planning with recoverability, retention, air-gapped protection, and operational documentation in mind.
07Emerging technology
AI Workflow Automation
Explored AI-assisted workflows for summarization, documentation, structured outputs, and repeatable knowledge-work tasks.
08Physical security systems
Ubiquiti Protect / NVR Deployment
Supported camera and NVR deployment planning with coverage, network readiness, access needs, and long-term operational usability in mind.
Skills
Skills across the full life of a solution.
Infrastructure
- Windows endpoint environments
- Active Directory
- Group Policy
- Backup and recovery planning
- Network-aware deployments
- Hardware and software lifecycle
Enterprise Applications
- Salesforce
- GoHighLevel
- CRM pipelines
- Internal business systems
- Dashboards and reporting views
- User adoption support
Development
- Internal web applications
- Forms and data capture
- Database-backed workflows
- Role-based user flows
- Requirements translation
- Technical documentation
Automation
- PowerShell
- Workflow automation
- Business rules
- Webhooks
- Process triggers
- Operational templates
Business Analysis
- Requirements gathering
- Stakeholder collaboration
- Current-state process mapping
- Gap analysis
- Data quality review
- User training materials
Project Management
- Technical project coordination
- Phased rollouts
- Risk tracking
- User readiness
- Change communication
- Operational handoff
Technical Writing
Clear documentation for systems people depend on.
Documentation is part of the solution. It helps teams adopt a system, support it confidently, and improve it over time.
Standard Operating Procedures
Repeatable steps for operating, supporting, and maintaining systems.
Technical Documentation
Configuration, implementation, and support context teams can rely on.
User Guides
Clear guidance written around real tasks and everyday questions.
Process Maps
Visual records of workflows, decisions, handoffs, and opportunities.
Training Materials
Practical resources that help people adopt new tools with confidence.
Architecture Documentation
System relationships, data flows, dependencies, and design decisions.
Resume
A closer look at my experience.
The resume is embedded below for quick review and available as a direct download.
Download ResumeContact
Let's talk about better systems.
I'm especially interested in roles where business analysis, enterprise IT, systems integration, and technical project coordination come together.